Remove or change product notifications
When you are registered and logged in, you can indicate if you would like to receive ‘in-stock’ notifications on coming soon or out-of-stock items. Simply select the notification link under availability on multiple product listing pages or product detail pages. To remove notifications, go to the Notifications section under My Account and check the boxes for items you’d like to remove and press ‘Delete’.
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Check the boxes and press Delete

Click the “Contact me when back in stock” link to receive product notifications.
Forgot Password
If you have forgotten your password, you can easily request your password to be reset.
Change password
If you remember your current password, simply log in and go to the My Account: Change password page and follow the instructions provided.
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If you have forgotten your username, you can easily request your username to be sent to the email address in your profile.
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You may submit a request to update your invoice address by logging in and going to Addresses in My Account. Click on ‘Request New Invoice Address’, enter the new address and click Save. Your request will then be handled by our customer service staff. Please note: the request for a new invoice address will not delay your orders being processed. Any orders you have placed will be invoiced to your former invoice address until we have reviewed and made the requested changes.
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The following characters can be used when filling in forms:.
- a-z A-Z 0-9
- All punctuations and most special characters except ‘|’ ‘,’ (comma) & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
If you have more than one account you may change the account for your current order on the Order Information page under account selection. If you do not have more than one account you may request a new account when placing an order by selecting the option under the account selection on the Order Information page.
Your account number does not automatically give you access to a web account; you need to create this by registering online. Registration is very quick and easy and once completed, you are free to place orders online. To register you will be asked to supply a few details and select your username and password, which will be your unique key to accessing the website. Your web account will allow you to update your details online, including your account number and preferences.
How can we help you?
Customer Service:
8:00 - 17:00, Monday - Friday
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Product Technical Support:
8:00 - 17:00, Monday - Friday
Available to account-holding customers only. Don't have an account? Please contact our sales team 03447 11 11 11.